Frequently Asked Questions
What is the delivery time for my order?
We have a standard delivery time of 1-3 business days within the Netherlands. We ship all orders to customers with PostNL or DHL. As soon as we ship your order, you will immediately receive tracking information to follow your package.
Where can I buy your products?
Our products are available online in the Benelux (the Netherlands, Belgium, and Germany). You can purchase them on our website, Velihanbeardcare.com, Bol.com, and, more recently, on Amazon.
What are the delivery costs?
| Country | Delivery time | Shipping costs |
| Netherlands | 1-3 business days | € 2.99 - Free shipping from €30 |
| Belgium | 2-4 business days | € 6.99 - Free shipping from €30 |
| Luxembourg | 2-4 business days | € 9.99 - Free shipping from €30 |
| Germany | 2-4 business days | € 6.99 - Free shipping from €30 |
| Austria | 3-5 business days | € 7.99 - Free shipping from €30 |
| France | 3-5 business days | € 8.99 - Free shipping from €30 |
| Italy | 4-6 business days | € 9.99 - Free shipping from €30 |
| Spain | 4-6 business days | € 9.99 - Free shipping from €30 |
| Portugal | 5-7 business days | € 11.99 - Free shipping from €30 |
| Poland | 3-5 business days | € 9.99 - Free shipping from €30 |
| Czech Republic | 3-5 business days | € 9.99 - Free shipping from €30 |
| Ireland | 4-6 business days | € 12.99 - Free shipping from €30 |
| United Kingdom | 4-6 business days | € 11.99 - Free shipping from €30 |
| Finland | 4-8 business days | € 14.99 - Free shipping from €30 |
| Denmark | 4-8 business days | € 14.99 - Free shipping from €30 |
| Sweden | 4-8 business days | € 14.99 - Free shipping from €30 |
| Norway | 4-8 business days | € 14.99 - Free shipping from €30 |
I would like to return my order. What is your returns procedure?
You always have a 30-day cooling-off period after purchase. If the product you ordered is not satisfactory, you can return your order to us free of charge. You can request this by email at info@velihanbeardcare.com, and the purchase amount will be refunded within 5 business days.
What does the loyalty program involve?
At Velihan Beardcare, we reward returning customers. That is why you receive a fixed 20% customer discount on beard care products from your first purchase..
I received a damaged delivery. What should I do?
We always try to deliver as many shipments as possible safely, but sometimes something can go wrong. This is no problem at all, as all you need to do is send us an email at info@velihanbeardcare.com with your order number and a photo of the damage, and we will immediately send you a new shipment free of charge.