Frequently Asked Questions
How long will my order take to arrive?
We have a standard delivery time of 1-3 business days within the Netherlands. We ship all orders to customers via PostNL or DHL. Once we ship your order, you'll receive tracking information so you can follow your package.
Where can I buy your products?
Our products are available online in Europe. You can find them on our website Velihanbeardcare.com, Bol.com and, more recently, on Amazon.
What are the shipping costs?
| Country | Delivery time | Shipping costs |
| The Netherlands | 1-3 business days | € 3,99 - Free shipping on orders over €30 |
| Belgium | 1-3 business days | € 6,99 - Free shipping on orders over €30 |
| Luxembourg | 2-3 business days | € 9,99- Free shipping on orders over €30 |
| Germany | 2-3 business days | € 6,99 - Free shipping on orders over €30 |
| Austria | 2-4 business days | € 7,99 - Free shipping on orders over €30 |
| France | 2-4 business days | € 8,99 - Free shipping on orders over €30 |
| Italy | 3-5 business days | € 9,99- Free shipping on orders over €30 |
| Spain | 3-5 business days | € 9,99- Free shipping on orders over €30 |
| Portugal | 3-5 business days | € 11,99- Free shipping on orders over €30 |
| Poland | 3-5 business days | € 9,99 - Free shipping on orders over €30 |
| Czechia | 3-5 business days | € 9,99 - Free shipping on orders over €30 |
| Ireland | 5-7 business days | € 12,99- Free shipping on orders over €30 |
| United Kingdom | 3-6 business days | € 11,99- Free shipping on orders over €30 |
| Finland | 4-8 business days | € 14,99- Free shipping on orders over €30 |
| Denmark | 2-4 business days | € 14,99- Free shipping on orders over €30 |
| Sweden | 3-6 business days | € 14,99- Free shipping on orders over €30 |
| Norway | 6-8 business days | € 14,99- Free shipping on orders over €30 |
I'd like to return my order. What is your returns procedure?
You always have 30 days to decide after making a purchase. If the product you ordered isn't to your liking, you can return your order to us for free. You can request this by emailing info@velihanbeardcare.com, and you'll be refunded the order amount within 5 business days.
What does the loyalty program involve?
At Velihanbeardcare, we reward returning customers. That's why, from your very first purchase, you get a 20% loyalty discount on beard care products.
I received a damaged delivery. What should I do?
We always do our best to deliver every shipment safely, but sometimes things can go wrong. That's no problem at all, because all you need to do is email us at info@velihanbeardcare.com with your order number and a photo of the damage, and we'll immediately send you a replacement shipment for free.