Question and complaint

Do you have a problem or question about your order? Then you can fill in the form below together with your order number and you will receive an answer within 1 day.

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing Info@velihanbeardcare.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.